Comcast is satan.
May 1st, 2007 at 11:28 am by Diva
Tags: asshats, business, comcast, customer service, online-payments
If not of satan, then a spawn of said demon.
They are almost as bad as Wal-Mart, yet another corporate money-grubber I hate with a purple passion.
I went to pay my monthly Comcast bill online by check, although I didn’t have much money and needed money right away so I went to the check into cash on getwell. Have technology, why not use it. Save a stamp, save a tree.
Well, when I clicked submit, it gave me an error message and number, which I’m glad I wrote down. So, I called and went through an seemingly endless barrage of the same automated questions being asked over and over by an annoying voiced robot. Then, as has been every other time I’ve called Comcast, I was put into the standard holding pattern like an Airbus 300 waiting to land at Los Angeles International Airport.
I was given clearance to land, and began my decent into the always fun world of call center customer service.
I spoke with girl this time who said she didn’t see any pending payments or anything and that I should just make my payment over the phone.
So, I did. With my debit card, which goes immediately. Come to find out 30 minutes later, the internet payment had went through and here is my confirmation.
So, I call them (Comcast) back, I go through the automated answering phone maze again and back into the standard holding pattern like an F16 circling Baghdad, only to talk to a not so pleasant or helpful fellow named Josh. They can’t stop either payment, he says.
“Hello.” Say I, Just reverse the charges on the debit card, pal!!??!!”
To which Josh says repeatedly, “I’m sorry, ma’am. Once payments are through, they are through and there is nothing we can do about it. I spent more than 45 minutes of my valuable time, not to mention all the hold time, fighting with Josh about how all of this is not my fault.
I would have never paid over the phone had I not received an error message up on the clicking of the submit button.
So, I get on my cell phone and call the bank whilst on hold . And, as the useless bloodsuckers they are, can’t stop any payments, as both are technically electronic payments.
Color me screwed. So two payments in the amount of $153.00 are going to be sucked out of my bank account because Comcast’s website sucks on severely proportionate levels
Now I’m on hold with them again, as they always have higher than normal call volume.
May 1st, 2007 at 12:43 pm
If there is crappy customer service to be had, I will have it. Comcast and Sprint both hold special places in the dark recesses of my heart where I wish nothing but evil upon them.
I have also found that online bill pay through your financial institution of choice (mine is a credit union, rather than a bank) can save your behind in a number of ways. Many of them now have direct electronic connections with companies so you can pay same day, or at least next day. If a payment goes astray, they will have an indisputable record of when the payment was made, and will often go to bat for you with the receiving party. They did so for me when both the power company (LCUB – snarl!) and my landlord lost payments.
Give it a try, you’ll love it!
May 1st, 2007 at 3:14 pm
Try these on for size:
I went for my regular Thursday pizza at Harby’s off Broadway. One of the finest pies in town, and damn cheap. I paid my $10 on my card and was on my way. Well, no. They had mis-typed and when it hit the bank it was for $100. We got that straight.
Not much later I am at Sam’s for breakfast, which is the best, and I pay my tab and they also mis-type and now, instead of $13.67, I am charged $136.70. So, she takes my card back and is going to credit my card, but instead, she charges me again! Nearly $270 for breakfast! Well, I got that all straight and thank the lord it didn’t send my account into a tailspin of death.
The lesson here is, be sure and look at your receipt, at least a little. A little typo can really kill ya.
May 1st, 2007 at 10:25 pm
Ain’t it the truth! Comcast is evil and needs to be destroyed!!
May 1st, 2007 at 10:44 pm
Comcast definitely sucks. They’re right down there with SBC Global.
May 4th, 2007 at 4:20 pm
Heck, you guys might as well add: Lifetouch National School Studios, U.S. Cellular and Providian Financial to the list of preverbial asshats as well. Diva, babe, good luck with ComCrack…
May 11th, 2007 at 12:33 am
Comcast definitely sucks. I had BellSouth for phone and internet, and DirecTV for the satellite. I recently moved, and BellSouth DSL was not available at this house. I cannot live without my high speed internet, so I was forced to become a Comcast customer. I signed up for phone, internet, and cable. Everything was installed on Tuesday, and my phone hasn’t worked since! When I called to report the problem, Comcast said they would have to “open a ticket” which could take up to 63 hours to be resolved. Arrghh! What a joke. At least the internet and cable appear to be working!
August 5th, 2007 at 2:53 pm
I know all of the customers of comcast…hate comcast… I know this for a fact because i work for them. But as much as i read your comments I have to say that all of you are being irrational! Not saying it out of disrespect or being mean, but its not the customer representatives. we can only do our job and yes they do suck… i hate the rules and wish i could change them. but i just want to let you know that with all of your views and comments about a company.. an company… u have the one that decipheres between with the company and droppin the company as well. just like a bad girl of boyfriend.. why stay in the relationship when you know its a bad relationship?! you have to be reasonable with yourself and your money if you want to succeed. so why deel with the things that you deal with.. All i can say is deal with it because that what you are doing.peace
August 5th, 2007 at 3:30 pm
Considering your company is the ONLY company around here who can offer anything, ummmm — your opinion isn’t based in reality.
My God, Comcast has even lobbied the State to keep AT&T U*verse from coming in, claiming that it’s “racist” and “classist” in using higher income areas to subsidize what will have to be a major infrastructure upgrade — WHICH IS EXACTLY WHAT COMCAST HAS DONE FOR THE LAST 20 YEARS, MIND YOU, and the only reason they’re doing it is because Comcast wants to REMAIN a monopoly.
February 28th, 2008 at 11:13 pm
I’m attempting to break my lease, because my apartment complex just signed into an exclusivity agreement with Comcrap. I was told that I’d have to get rid of my dish. I wish Jihad upon every Comcrap office.
-Adam
http://www.f-comcast.com
August 9th, 2010 at 11:05 pm
Comcast is not my choice for a cable or internet provider, however, they have it monopolized here in Knoxville to keep competition out. We are stuck with them. Charter is Comcast’s evil twin I think, which is the counties only choice. One day I wish everyone would band together and quit their services all at once, and force our demands on them. There is no way if everyone did this, that they could shrug and say “if you don’t like it drop us,” like they have told me when I voice my dislike of paying for channels I never watch! We’d have to stand strong and do w/o a while but eventually they’d cave! We would be able to tell them what it is worth to us and what we will consider a fair price. Think about it, united we can conqueor much, might as well be comcast. LOL.