The paradox of people saying they’re bored at work while simultaneously complaining that there’s too much work has always baffled me. That said, when work problems become increasingly droll and cerebral, some managers understand that allowing pressured employees to back off for a few moments at time may increase both morale and creativity.

I suppose this Tempe, Arizona’s original business name, Rural Animal Clinic P.C., just wasn’t catchy enough. Now, every time my dog needs a new timing chain, or my cat’s transmission keeps slipping in first, I’ll think of these guys.

Last week, Apple returned as many as eight million iPhones to Foxconn, citing the exact same reasons that iPhone users have complained about for years.

The few jobs that are out there these days have far too many applicants. Even if you’re lucky enough to make the cut to get an interview, your hopes are soon dashed by words and phrases such as, “you’re overqualified,” “you have too much experience,” “you’ve made too much money” and “the résumé looks fine, but please take off your shirt.” The next time someone offers me a seat, I’m walking out with it.

It’s amazing to see major corporations and brands embracing the Internet for Customer Service purposes. Companies are no longer faceless entities disconnected from their customer base. Every day, many more are finding value in reading and responding both to praise and criticism.