Tags: asshats, business, customer service, india, outsourcing, phones, responsibility
This morning, at 6AM, my telephone rang.
I was greeted by a recorded message telling me about the wonders of Globalization, and how Offshoring can help my business. I hung up. The phone rang again, and when I answered, the recording continued.
I called back the number of my caller ID — 703-738-6669. It took two tries to get to a human being, who explained that she was with Arctern Incorporated, and was based in — no big surprise — India.
I asked her why their company was calling people in the United States at 6AM.
She began reading a broken-English essay about offshoring.
I told her that at 6AM, no one was open to that kind of drivel. I also informed her that since I’m on US/Eastern, it was later here than anywhere else in the US, and that her and company have NO BUSINESS calling ANYONE in the United States at that time.
“Sir, perhaps you should speak to our marketing department.”
“I will not speak to your marketing company. You are officially informed that you are not to call this number ever again, and right now, you’ll be extremely lucky if I don’t file a nuisance complaint and have your Fairfax, Virginia telephone number disconnected.”
At that point, I hung up.
Arctern’s website lists all sorts of buzzwords. “Outsourcing.” “Offshoring.” “Technology.” “Research.”
I only consider that their “Outsouced,” “Offshore” corporation was unable to leverage “Technology” and “Research” Time Zones before they started mass-dialing the United States at 6AM.
Arctern Incorporated get the Asshat-of-the-Day award.