Posts Tagged with "customer service"

Definitive Answers from Xbox Support

June 13th, 2012 at 5:56 pm by Mark
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It’s worth noting that Xbox Support reps have an advanced sense of sarcasm and innuendo in comparison to normal Customer Service people.

The classic BS I have to deal with….

January 20th, 2009 at 7:10 pm by Glenn
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http://www.youtube.com/watch?v=BcQ7RkyBoBc

And yes. It is six months old. And no. It won’t get old.

Stock Photos

Asshat of the Day: John Nichols of Mr. Transmission

October 21st, 2008 at 2:28 am by Mark
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     This John Nichols guy is a special kind of asshat.  His misdeeds span across a mutitude of levels, and a couple of different companies, namely his Mr. Transmission business (aka Mr. Transerv 100, Inc. dba Mr. Transmission / MILEX) & Rhino Linings of Knoxville.  Knowing that another friend of mine, a photographer, has been repeatedly screwed by this, and knowing that in his Rhino Linings business he tried to screw me out of the hosting bill, I have no idea why I thought doing any sort of business with this asshat was a good idea.
     Except that I need the business these days…

     I know at least one person who works for Mr. Transmission on Clinton Highway in Knoxville, and so I dropped by last week to see if they could get the rusted clamp off my muffler since I didn’t have a die grinder or a dremel handy, and I knew they did.  But when I walked into the office, John Nichols son, Scott, said, “There it is.”
     “What’s going on?”
     “That computer is all screwed up.  Please fix it!” said Scott.
     “What’s it doing?”
     “It’s really slow, and its taking forever just to enter an invoice,” Mike replied.  “So please do.”
     “Ok,” I agreed.  After the last billing fiasco, where John repeatedly blames Scott, he’d told me that if he wasn’t there, Mike was in charge.  Mike authorized me to the computer, and so I went to work.

     I removed several viruses, several bit of spyware, several trojans, a fake antivirus program, and did all the updates.  During one of the updates, I asked them about the muffler.  Fifteen seconds with a grinder, five seconds with a hammer, and the rusted clamp was off.  They offered to put it on for me if I’d grab the parts.  I took off just down the road and grab a couple of muffler clamps and a 2.25 I/D converter.  That took fifteen minutes, but it was also during the time the system was doing a an antivirus and antispyware scan.  When I got back, they said, they removed the old pipe from the muffler, threw the converter in, clamped it all down and tightened it all up.  A whole fiften minute job.  Couldda done it myself, but I figured I’d take the price outta their bill.

     Once the computer was was finished, and I was satisfied that everything was in proper working order, I started writing up the final bill.
     “Hey, Mike?  How much do I owe ya for the muffler?”
     “Ahh, man, that was nothing.  Don’t worry about it, you don’t owe us anything for that,” he replied.

     I tallied…

Service (Onsite) – 10/15/2008
[systemname] Not Working – System slow and uncooperative
Infected W32.Magistr, W32.Backdoor.Gen, W32.Sality (not AA), W32.SDbot.ETA. Malware/Trojan ScreenView, HexBinAdWare, Virtumundo.Gen(Smitfraud). All Removed Manually, then re-scanned with Windows Defender & Spybot 1.6. Re-Enabled Regedit & Task Manager. Removed Damaged Malware / Fake Antivirus (Antivirus). Removed Damaged/non-working antivirus (Symantec Antivirus 2004). Removed Fake AntiSpyware (Spyware Blaster, RemedyAntispy). Software Updates installed (XPSP3, All Windows Updates, Spybot 1.6, Adobe Acrobat 9, Codec Pack)

     Two hours, at $125 an hour — that’s what I’ve charged for years.  $250 seemed steep given the assistance with the muffler.  And for that trouble, which Mike claimed I “didn’t owe anything” for since they ‘didn’t provide any parts” or “have to do any major surgery,” I knocked a half hour off and gave them a final bill of $187.50.

     On Friday, October 17th, John Nichols called me up cussing me out, telling me that he had already told me that his son, Scott, was not authorized to make decisions for his business.  I told him Mike authorized it, and John began screaming that Mike wasn’t authorized, that every bit of business we did had to go through him, and he wasn’t going to pay.  I cussed the guy up one side and down the other for calling and yelling at me and cussing me out.  He’s a lousy piece of shit that way.
     I printed out the bill, and at 2PM, I went over there.  I recorded the conversation for posterity.  John says he’s not paying, and that we’re even since they installed a muffler.  And that he was the only one to authorize any work or bills.
     I told him that he had said in his absence he had authorized Mike to make those decisions, and in a moment of severe WIMP-ASS, Mike tells me, “No, I didn’t authorize it.”
     And so, Mike, too, is a damn liar.  He didn’t authorize it?  He just told me what was wrong with it for the plain hell of it, and said, “See what you can do?”  And didn’t charge me for a muffler job, said that I didn’t owe anything?  Cool.  Mike’s won’t stand up to John.
     “Well, tell ya what, I either get a check, or you get a warrant.”  And I left.  And I was pissed.

     Ya see, that’s where our first fiasco happened.  Back a few months ago, John himself asked me to register their Rhino Linings domain and put up a splash page, offer e-mail, and prove to him that I could do SEO.  I offered to do that for him on the basis that he paid for the domain, $25 a month in hosting and agreed that we would do the final website in a content management system for around $2500.  He agreed, but his bill got up to $103.75 at the beginning of October because he hadn’t bother to pay for any of it.  I subsequently pointed the domain at this site for a couple of days for non-payment.
     On October 6th, he called me up screaming that his son had no authorization to setup that site, and I screamed right back at him that his friggin’ idea, and then went and picked up my check for $103.75.  He was apologetic, didn’t remember the deal we’d made (right), and told me then that if he wasn’t there, Mike was the only one who had any authority for any business we would do, that his son Scott would have no say whatsoever.  And that’s fine, I agreed, and he agreed to retain the website for an additional year at $25/mo., and eventually use us to build the final site at $2500.

     Now, this Scott thing is kinda pertinent, because this asshole goes off on Scott every second when I’m around, and I’m sure it doesn’t stop when I’m not.  He’s a beligerant asshole to his son, seeking to mock and belittle him in front of customers, other businesses, friends, etc.  John Nichols is a total piece of work… if you can call it that.

     It’s no surprise, of course, that earlier today, I received a bill from Mr. TranServ 100, Inc., dba Mr. Transmission / MILEX, owner, John Nichols.
     For work completed on 10/17/2008.  On a 1991 Oldsmobile Cutlass Calais. 

Shop Supplies, $3.51
Hazardous Materials, $3.99
Install Muffler, $187.50
Sales Tax, $18.40
Total: $213:40

     Sorry, WHAT THE FUCK?  That won’t even stand up in court.  No work was performed on my vehicle on 10/17/2008, which is clearly printed on the invoice.  I do not own, nor do I know anyone who does own, a 1991 Oldsmobile Cutlass Calais.  No parts were supplied, hazardous materials handled, or mufflers installed — however, on 10/16/2008, on an entirely different car, a muffler converter was installed because the pipe had rusted through, and the job took 15 minutes, and Mike assured me that I owed nothing for that.  And I removed a half hour from their bill?

     John Nichols clearly wrote this invoice to avoid paying his bill.  I mean, CLEARLY — who the Hell charges $213.40 to install a muffler that wasn’t purchased there and no parts were purchased for? 

     Only you, John.

     You think this is over, you are sadly mistaken.  I consider this a breach of our contract.

     See ya in court, deadbeat!

Why Are Laptop Parts So Hard to Find?

August 11th, 2008 at 8:04 pm by Mark
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     Over the last year, I’ve made quite a bit of new business working on Laptops, thanks in no small part to Les Jones blogging about it.  It’s easy, really, and most people just can’t be bothered fixing Laptop hardware problems.

     But something’s been really irking me about it.

     The availability of parts is putting a real kink in the works.  Every part I try and order lately is actually out of stock, despite the vendors saying they have upwards of twenty-five.  I’ll make an order, only to be replied, some four to five days later, that they’re out of stock.  Thanks, asshats!

     I had one laptop for a month waiting on a motherboard.  I returned it, busted, last week to Cumberland Gap.
     I’ve had one for two weeks now waiting on a cooling fan that never seems to show up.

     These vendors are really pissing me off …

     And who gets left trying to play clean up?

     Yours truly…

Sometimes You Get What You Pay For…

February 16th, 2008 at 11:02 pm by Mark
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For a few years, my Messenger has been filled with so-called Customers who bother me whenever I get online.  They ask for help, often ask me to login to their servers remotely and fix things, and when it comes time to pay, I get the old, “When I make money, you make money!” thing.

It ires me to no end.

A few others have said, “Hey, we’ll pay you $x to do this website for us,” and then used the old, “We haven’t been paid for it yet,” trick.  Months pass, my questions get ignored, and then they have the balls to come and ask me to do more things for them.  And stupidly, I have.

Still others have said, “We’re hiring you at $x a week, and we expect at least y hours out of you.  Are you game?”
“Certainly!”
I get their billing information, they get their login and password to the billing system and go in and enter a credit card like they’re supposed to.  The scam usually works when their credit card won’t bill, and they ask me to switch them to PayPal billing, which I do.  They don’t bother to pay that one, so I send them an invoice through PayPal.  They don’t bother with that one, either, and meanwhile, they change their passwords on their servers. Scam are all over the Internet. Case in point are those websites that say they can predict your future or read cards for you from across countries. But we know better now, so here’s how to spot a fake psychic.

It’s really annoying, trying to do business with people whose faces you never see, or people who are too far away to get hold of and rip their arms off when they do something like that.

Tonight, one of the standard “When I make money, you make money” freeloaders got an eyefull:

Mark says:
Man, ya know, it’s really bugging me lately. I’m a consultant. It’s what I do for a living. And I just can’t just answer and fix servers for free all the time. I’m just not doing that anymore. It costs $xxx an hour, and I’ve given you something like 12 hours or more and you’ve always said, “When I make money, you make money!” Well, ya know, after a hundred times, it becomes bullshit.

Mark says:
Now fuck off.

Captain Asshat says:
hey!  but I’m not getting paid for this job!
have a nice life loser

Mark says:
Yeah, a loser who you keep asking to fix your servers for free.

Really, knowing that Captain Asshat has never paid me a dime for the work I’ve done — even when he’s said he would — how could he expect anything less?  And, yeah, I have been a loser in the fact that I’ve lost every bit of revenue he’s promised after I’ve stupidly prioritized him above customers who actually do pay their bills.
So maybe I’m a loser — he’s still a deadbeat.

And why should I listen to, “That’s poor customer service!” from an asshat who hasn’t even been a customer?  I mean, by definition, customers usually pay.

So, Captain Asshat, seriously…  As far as “Customer Service,” my skills are absolutely excellent — ask any of my customers who actually pay per agreement.

Now, it’s not that anyone has to pay me to be nice to people.  It’s just that… well… I’m friendly.  I’m extremely helpful.
As a matter of fact, I’ve been too nice.  Too helpful.  Too willing to let too many people take advantage of me.

As far as my business goes … That ends now.  😉

I’m more assertive when I’m working for someone else, and I’m not when I’m working for myself.   That’s a fact.
There’s a point where you have to be an asshole, and start weeding out the freeloaders.  That time past a long time ago, and I have a lot of catching up to do.  *evil grin*

And if you’re not paying me to do any of my “outstanding” work (your words, not mine), you’re gonna get what you pay for as far as “customer service.”  😉